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You may want to engage the services of a good credit repair company. If your EZ Pass collection amount is high – and they have been known to go over $1,000 – The information there is more limited, but confirms the complaints made through the BBB (small tolls growing many times to very large amounts when penalties and administrative fees are added). MyFICO has a forum page where consumers can weigh in on their experience with EZ Pass collections. The agencies in New York and New Jersey are each rated and “F” by the BBB.Ĭomplaints commonly involved relatively small amounts of unpaid tolls, like $15 or $20, with fees and penalties raising the balance due into the hundreds or even thousands of dollars. The Better Business Bureau lists separate complaint lists for each state agency. The fact that there are EZ Pass divisions in each of the 17 states the company services makes it difficult to generalize outcomes. One of the problems is that a single unpaid toll of, say, $5, can easily escalate to a much higher number if you have not been notified of the non-payment for several months or years. Theoretically, if both systems are working properly, your toll should be paid each time you pass a tollgate.Īnd the only notification you’ll receive is a notice from EZ Pass advising you to replenish your account.īut in the real world, such precision is rare. About EZ Pass CollectionsĮZ Pass was established in 1987 as an electronic collection system.Įssentially, the company will provide you with an electronic device – connected to a funded account – that will automatically pay your toll when you pass a tollgate.īut problems can arise if the electronic device malfunctions, or if the tollgate reader somehow malfunctions. In this article, we’ll discuss strategies for dealing with EZ Pass collections.

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You may receive a bill directly from EZ Pass for an unpaid toll, plus additional fees if the toll hasn’t been paid beyond a certain point. Instead, it’s a term used to describe collections from various state-run toll authorities. Technically speaking, there is no organization known as “EZ Pass Collections”.